Refund policy

UNA Watch: Warranty & Returns

Last Updated: August 2026

This policy explains your right to cancel or return a UNA Watch Product, how refunds work, and the warranty that applies to your purchase. It forms part of our Terms & Conditions.

Your Right to Cancel and 30-Day Money-Back Guarantee

In addition to your statutory cancellation rights, we offer a 30-day money-back guarantee. If you are not satisfied with your UNA Watch, you may return it within 30 days of delivery for a full refund, provided it is returned in its original packaging, with all included components and labels, and in good condition.

This guarantee applies only to purchases made directly from UNA. Products bought through a third-party retailer must be returned to that retailer, in accordance with their own returns policy.

How to Return a Product

To start a return, email hello@unawatch.com with:

  • Your full name;

  • Your order number;

  • Your delivery address

  • The reason for your return.

We will confirm the return process and provide instructions for sending your Product back to us.

Return Shipping Costs

Unless we sent you the wrong item or the Product is faulty, return shipping is your responsibility. We recommend using a tracked and insured delivery service, as we can only confirm receipt once your return has been signed for.

Refunds

Refunds are made to your original payment method (or as store credit, if a voucher or gift card was used) within 14 days of us receiving your returned Product.

Limited Warranty

UNA Watch Ltd warrants its Products against defects in materials and workmanship that affect functionality under normal use. This warranty applies to Products purchased from UNA Watch Ltd or an authorised reseller, and begins on the date of purchase or activation:

  • Watches and accessories with batteries: 24 months.

  • Non-battery accessories (for example, straps and cables): 6 months.

Under this warranty, we will repair or replace defective parts at our discretion, at no additional cost, during the warranty period.

What Is Covered

  • Manufacturing defects in materials or workmanship.

  • Faults causing the Product to perform below its intended standard during normal use.

What Is Not Covered

  • Damage caused by misuse, accidents, or neglect.

  • Normal wear and tear, including cosmetic damage such as scratches or discolouration.

  • Damage from exposure to liquids, extreme conditions, or improper handling.

  • Products not purchased through UNA Watch Ltd or an authorised reseller, including items bought via online auctions.

Warranty Limitations

This warranty is non-transferable and applies only to the original purchaser. If repair or replacement is needed outside the country of purchase, you may be responsible for shipping costs, import duties, and related fees. No UNA Watch Ltd reseller, agent, or employee is authorised to modify, extend, or add to this warranty.

This warranty is in addition to, and does not affect, your statutory rights as a consumer. See Section 3 above.

How Warranty Claims Work

  • Email hello@unawatch.com with your order number, proof of purchase, and a description of the fault.

  • Before initiating a replacement device, we will do our best to help you fix the issue at home first. If a resolution cannot be reached, we will then provide instructions for sending you to send the Product to UNA HQ for inspection.

  • Our engineering team will inspect and test the Product, and we will let you know the outcome within 5-7 business days of receiving it.

  • We will confirm next steps with you, which may include repair, replacement, or a service credit.

Contact Us

For questions about delivery, returns, or your warranty, please email us at hello@unawatch.com